http://aaronhughlingonline.disqus.com/web + technology + thoughtenSat, 28 Mar 2009 16:21:12 -0000http://aaronhughling.com/blog/designers-developers/#comment-9118731<p>Nice post, Aaron.<br>As a user, sitting on the sideline, I love hearing about this stuff.<br>Bottom line, I refer to my favorite rule for communications supporting desired outcomes: "satisfaction is a function of expectation." When expectations are honestly expressed, real trust and understanding begin. Everyone can feel confident that if expectations are met, the everyone will be satisfied.</p>ScottSat, 28 Mar 2009 16:21:12 -0000